Account Manager

What You'll Do

• Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs.
• Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
• Lead the expansion and renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
• Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
• Develop and maintain accurate forecasting and reporting.
• Follow and continually execute the Oktopost process for account managers.

What We're Looking For

• 2-6 years of SaaS experience in Account Management or a similar client-facing or selling roles.
• Proven sales experience with a track record of meeting or exceeding quotas.
• Exceptional presentation, verbal, and written communication skills.
• Strong organizational skills and the ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Knowledge of the digital marketing and social media world is advantageous.

Job Benefits

• Competitive earnings: Base salary + commission
• Professional growth: Formal learning & development programme.
• Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
• Perks & benefits: Private healthcare, company socials, 401k with employer match.
• Days off: Flexible vacation day policy + Quarterly Recharge Days
• Monthly Allowance: $100 per month expense account.
• Inspiration: Work with leading B2B brands and a team of top-notch professionals.