Account Manager

About the Role

The Account Management team is responsible for managing and growing existing relationships with buyside, advisory, and legal accounts within the United States through subscription renewals and account expansion, uplifts and cross-selling of additional Octus products. The team is based in the New York City office and operates on a hybrid, 3 days/week schedule.

Responsibilities

• Manage all aspects of the renewal cycle for Octus' subscription relationships within the buyside, sell side, advisory, or legal sectors
• Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
• Collaborate with customer success to deliver excellent client service and customer experience
• Coordinate with Octus' product team to identify opportunities for product and platform enhancements
• Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy

Qualifications

• Experience in an account management role, renewing, upselling, and cross-selling solutions to the buyside, sell side, advisory, or law firms
• Strong ability to build relationships and business partnerships to meet and exceed net retention targets
• Proven success in hitting quota and retention targets
• Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
• Excellent interpersonal, verbal and written communication
• Experience with Salesforce

Compensation

The salary range estimate for an Account Manager is $95,000 - $130,000, plus a quarterly commission bonus.