Account Manager

About the role

We’re looking for a driven Account Manager to own and grow a portfolio of mid-market and enterprise customers. This is a genuine ground-floor opportunity; the AM function at Nutrient has only existed since January 2026, and you’ll help shape how we engage with our existing customer base from the start. You’ll act as a trusted advisor, deepening relationships, identifying expansion opportunities, and ensuring customers get full value from Nutrient’s platform. The right person is commercially sharp and ready to make an impact without needing heavy structure around them.

What You'll Work On

• Own and grow a portfolio of mid-market and enterprise accounts
• Build and execute account plans to drive upsell, cross-sell, and long-term retention
• Build relationships across customer organisations, presenting insights confidently to stakeholders at every level
• Partner cross-functionally with Solutions, CS, and Partnerships to drive adoption and customer satisfaction
• Manage account health, pipeline, forecasts, and renewal risk, keeping Salesforce accurate throughout
• Feed customer feedback into product and internal teams to help shape Nutrient’s direction

Who You'll Work With

• Solutions
• CS (Customer Success)
• Partnerships

What You'll Bring

• 2+ years in Account Management or Sales in B2B SaaS or tech, with a proven track record of growing mid-market or enterprise accounts
• Able to understand and articulate technical products to both business and technical audiences
• Strong Salesforce (or equivalent CRM) experience; Gong familiarity a plus
• High energy and execution-focused, comfortable in a fast-paced hybrid environment without heavy structure
• Curious about AI tools; background in developer tools, document processing, or APIs is a bonus

Who Thrives Here

• Collaborators: You collaborate openly, listen actively, and prioritize team success over ego.
• Hungry Learners: Rapid learning fuels progress and career growth.
• Curious Thinkers: You dig deep to uncover the “why,” valuing understanding over simply being right.
• Self-Starters: You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence.
• Owners: You take responsibility for solutions and outcomes, always looking for ways to improve what’s within your control.
• Doers: You’re energised by progress, motivated to create meaningful impact, and eager to tackle challenges.