Account Manager
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. Let's parse. The posting includes: - Intro about company (maybe "About the role"? Actually "About the role" could be the intro paragraph about Ntiva and the role. We'll treat that as About the role. - "How You Will Make An Impact" maybe part of responsibilities? Could be under Responsibilities. - "Location and work expectations" includes schedule: Hybrid role, 80% remote, 20% client visits, travel by car, Monday-Friday 8am-5pm CST. That's schedule info. - "What You Will Be Doing" includes many bullet-like paragraphs; we can treat as Responsibilities (list of duties). We'll need to convert each duty into
- items.
Requirements: maybe "You will be successful in this role if you have 2 to 5 years of client-facing or client services experience..." plus "Commercial literacy." etc. That's qualifications.
Skills: maybe "Operating fluency with technology..." etc. Could be separate but we can combine into Skills.
But we must avoid thin sections. Perhaps combine Requirements and Skills into one "Qualifications" section? But we have to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with content.
We have content for About the role, Responsibilities, Requirements (experience), Qualifications (maybe education bonus), Skills (technology fluency, AI tooling, etc), Benefits, Pay, Schedule.
Let's extract specifics.
About the role: The first paragraph up to "Come explore one of our many opportunities and grow with us!" That's about Ntiva and role. We'll put that in
. Responsibilities: Need to list duties. Let's extract bullet-like sentences from "How You Will Make An Impact" and "What You Will Be Doing". We'll create list items. How You Will Make An Impact: It describes outcomes: clients who stay because risk was caught early, revenue that grows through disciplined roadmap execution and clean agreements, an expansion pipeline you qualified yourself, and time reclaimed from reactive work and spent on strategy instead. That's more like outcomes; could be responsibilities. What You Will Be Doing: Contains many paragraphs each starting with a bold heading (Own the relationship, Drive the strategy, Own the commercials, Partner internally, Manage your capacity, Work in ConnectWise). We'll turn each into list items. Let's extract each bullet: - Own the relationship: Own a defined book of business, generally $2M to $2.5M in annual recurring revenue across approximately 25 to 30 clients, sized by client tier mix and role level. Carry the relationship at the executive level. Show up prepared and on time, with an agenda and a written follow-up summary, and hold the room. Run escalations behind the scenes rather than in front of the client, communicate in the language of the client’s business rather than the ticketing system, and maintain a living map of each client’s decision maker, economic buyer, champions, and blockers. - Drive the strategy: Understand how each client makes money, and translate their business objectives into a 12 to 24 month technology roadmap. Lead the prescribed engagement cadence for your book of business, including Service Reviews, Strategic Cadences, Technology Business Reviews, and Annual Reviews, leading with the client’s business context rather than a report on Ntiva activity. Position new services as answers to a problem you have already diagnosed, and qualify expansion opportunities before engaging solution architect or professional services time. Identify at-risk clients early using defined risk signals, and produce a written save plan before a contract conversation becomes necessary. - Own the commercials: Read and reconcile a client invoice, and explain every line without escalating internally. Own renewals end to end: the right mix of services, a current agreement stack, migration off legacy SKUs, and statements of work precise enough that Onboarding can execute without chasing. Apply credit discipline as if the margin were your own, recognize when service recovery beats a credit, and use client profitability as an input to account strategy. Engage past due clients with clarity and speed, and own your part of accounts receivable tickets end to end with current notes. - Partner internally: Know the services matrix and which team owns which work, including when to engage the solution architect, vCIO, IT Advisor, and Service Delivery, and when not to. Qualify work before engaging peer teams, hand off cleanly with confirmation of receipt and an explicit next step, respect peer team process rather than routing around it, and hold peer teams accountable respectfully through a defined path to a defined person. Bring client feedback back to Ntiva teams with the diagnostic work done and a solution proposed. Advocacy is not echo. Set client expectations early and hold the line, including saying no, and train clients on how to engage Ntiva. - Manage your capacity: Manage your time so every client receives what they are entitled to, adhere to scheduled block time, and build the week around proactive work rather than inbox reaction. Delegate to the right team rather than carrying work by default, push clients toward self-service where it serves them well, and use approved AI tooling and published documentation for summaries, follow-up drafting, and routine reconciliation where appropriate. - Work in ConnectWise: Manage fluently across the AM workflow, keep ticket notes current so peer teams see movement without asking, and execute renewals, service additions, and decommissions per process. Also "How You Will Make An Impact" could be separate bullet: Ensure clients stay because risk was caught early, revenue grows through disciplined roadmap execution and clean agreements, build expansion pipeline you qualified yourself, reclaim time from reactive work to spend on strategy. We'll include that as list items as well. Now Requirements: "You will be successful in this role if you have 2 to 5 years of client-facing or client services experience, preferably in the IT industry, and experience working with or for an IT Managed Service Provider (MSP)." Also maybe "Commercial literacy." etc. That's more qualifications. Qualifications: maybe "Bonus points for Bachelor’s degree (BA/BS) in business, IT, computer science, or a relevant field." Also "Experience with ConnectWise or a similar service management system, familiarity with network, cloud, and security tooling, and demonstrated use of AI tooling to reduce administrative load." Skills: maybe "Operating fluency with technology. Engineering depth is not required, but you can discuss a client’s environment substantively and translate technical detail into business impact. A track record of getting results through cross-functional partners who do not report to you, and the judgment to diagnose before recommending. Disciplined organization and time management across a large portfolio, with a tactful, professional demeanor under pressure. Ability to communicate professionally in English, written and orally, including business correspondence, process documentation, and presenting to groups of managers, clients, and the public." We could split but we have both Qualifications and Skills headings available. Let's assign: - Requirements: core experience (2-5 years client-facing, IT industry, MSP experience). - Qualifications: education bonus, ConnectWise experience, familiarity with network/cloud/security tooling, AI tooling use. - Skills: operating fluency with technology, cross-functional results, organization/time management, communication skills. Now Benefits: list from "Benefits And Perks". We'll create
- .
Pay: base pay range $70k-$80k plus commission plan. Also mention total compensation includes medical benefits, 401(k) eligibility, PTO. We'll include that.
Schedule: location and work expectations: Hybrid role in Chicagoland area, approx 80% remote 20% client visits, travel by car, valid driver's license and insured vehicle, Monday-Friday approx 8am-5pm CST. Also note allocation may fluctuate.
We'll output HTML fragment with headings
and content. Make sure not to include any boilerplate like EEO, application deadline, etc. Let's craft. We'll start with
About the role
...intro...
Intro text: "Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!" That's the about. Now Responsibilities heading. We'll create- for each duty. List items: - Ensure clients stay because risk was caught early, revenue grows through disciplined roadmap execution and clean agreements, build an expansion pipeline you qualified yourself, and reclaim time from reactive work to spend on strategy. (From How You Will Make An Impact) - Own a defined book of business, generally $2M to $2.5M in annual recurring revenue across approximately 25 to 30 clients, sized by client tier mix and role level. Carry the relationship at the executive level. Show up prepared and on time, with an agenda and a written follow-up summary, and hold the room. Run escalations behind the scenes rather than in front of the client, communicate in the language of the client’s business rather than the ticketing system, and maintain a living map of each client’s decision maker, economic buyer, champions, and blockers. - Understand how each client makes money, and translate their business objectives into a 12 to 24 month technology roadmap. Lead the prescribed engagement cadence for your book of business, including Service Reviews, Strategic Cadences, Technology Business Reviews, and Annual Reviews, leading with the client’s business context rather than a report on Ntiva activity. Position new services as answers to a problem you have already diagnosed, and qualify expansion opportunities before engaging solution architect or professional services time. Identify at-risk clients early using defined risk signals, and produce a written save plan before a contract conversation becomes necessary. - Read and reconcile a client invoice, and explain every line without escalating internally. Own renewals end
- .
Pay: base pay range $70k-$80k plus commission plan. Also mention total compensation includes medical benefits, 401(k) eligibility, PTO. We'll include that.
Schedule: location and work expectations: Hybrid role in Chicagoland area, approx 80% remote 20% client visits, travel by car, valid driver's license and insured vehicle, Monday-Friday approx 8am-5pm CST. Also note allocation may fluctuate.
We'll output HTML fragment with headings