Account Manager

Responsibilities

• Manage client verticals ($500K - $1.5M)
• Lead account teams and client discussions
• Develop staffing plan for accounts and projects
• Manage all aspects of the client vertical including:
• Day-to-day client communications
• Project Overviews/SOWs
• Timelines
• Project reports
• Project budgets and billings

Requirements

• Demonstrate initiative and a strong understanding of client’s business, industry and products
• Understand client’s strategy and objectives – or in some cases aid clients to articulate and develop them
• Demonstrate critical and strategic thinking skills and develops recommendations
• Manage client expectations and feedback
• Ensure all deliverables meet project scope, expectations and mandatories
• Nurture client relationship – maintain business and drive organic growth
• Partner with business development team to provide input on proposals
• Identify business opportunities and take initiative (e.g. proactive proposals, idea sharing to improve Notion)
• Coach and mentor junior team members and manage up as needed
• Demonstrate ongoing growth in leadership skills
• Lead and manage Notion internal initiative/program

Qualifications

• Knowledge of sales, marketing and advertising/business principles
• Agency experience working with creative teams
• Experience and knowledge of all creative communication platforms (print, digital, PPT, video, animation)
• Experience mentoring junior staff and onboarding team members