Account Manager

About the role

The Account Manager monitors procurement channels and collaborates with customers to meet revenue and margin targets. This role involves interacting with customers, fulfilling requirements through bid boards, responding to quote requests, building relationships with repeat customers, and maintaining an active sales pipeline.

Responsibilities

• Answer customer questions about products, prices, availability, product uses, and credit terms using various communication tools.
• Recommend products to customers based on their mission type, needs, and interests.
• Quote prices, credit or contract terms, warranties, and delivery dates.
• Utilize ERP system for processing orders.
• Enter all quotes, customers, and opportunities into Salesforce and maintain a pipeline.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Provide customers with product samples and catalogs.
• Develop a marketing strategy to access new contacts within the existing account base.
• Achieve sales and margin objectives set by your Director.
• Conduct continuing market research on specific channels of business and assist in developing territory strategy, vendor relations, and dealer of record.
• Respond to undriven-preferred vendor opportunities on the TLS SOE and FESE contracts.
• Communicate with the Regional Sales team to provide them with leads in their areas from bid boards or incoming inquiries.
• Monitor all bid boards for opportunities within the assigned market segment (sites include DIBBS, GSA Ebuy, Unison, and SAM.gov).

Requirements

• Ability to organize and manage multiple priorities.
• Excellent communication skills, both written and verbal, across all business levels.
• Solid understanding of assigned sales markets as well as company objectives and goals.
• Ability to build rapport and credibility with colleagues, customers, and suppliers.
• Customer service focused with the ability to manage difficult customer situations.

Qualifications

• Associate’s Degree in Business or related field or equivalent work experience.
• Government sales and Federal contracting experience is a plus.

Skills

• Proficiency in MS Office Suite or comparable software, internet search capability, and database creation/entry.
• Understanding and experience in Enterprise Resource Planning (ERP) software.
• SalesForce experience is a plus.

Work Environment

Typical office environment.