Account Manager

Position Summary

The Account Manager is responsible for monitoring various procurement channels and working with customers to achieve set revenue and margin targets. This position is responsible for interacting with customers and fulfilling their requirements primarily through monitoring bid boards, answering incoming quote requests via phone and email, developing relationships with repeat customers, and maintaining an active pipeline.

The Inside Sales Representative is expected to be professional and well-educated on the products and solutions they are providing to our customers.

Essential Functions

• Answer customer questions about products, prices, availability, product uses, and credit terms using various communication tools
• Recommend products to customers, based on a customer's mission type, needs, and interests
• Quote prices, credit or contract terms, warranties, and delivery dates
• Utilize ERP system for processing orders
• Enter all quotes, customers, and opportunities into Salesforce and maintain a pipeline
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provide customers with product samples and catalogs
• Develop a marketing strategy to access new contacts within the existing account base
• Achieve sales and margin objectives set by your Director
• Conduct continuing market research on specific channels of business and assist in developing territory strategy, vendor relations, and dealer of record
• Respond to undriven-preferred vendor opportunities on the TLS SOE and FESE contracts
• Communicate with the Regional Sales team to provide them with leads in their areas from bid boards or incoming inquiries
• Maintain an active pipeline by monitoring all bid boards for opportunities within the assigned market segment. Sites to include DIBBS, GSA Ebuy, Unison, and SAM.gov

Position Qualifications

• Ability to organize and manage multiple priorities
• Excellent communication skills both written and verbal across all business levels
• Solid understanding of assigned sales markets as well as company objectives and goals
• Ability to build rapport and credibility with colleagues, customers, and suppliers
• Customer service focused with the ability to manage difficult customer situations
• Associates Degree in Business or related field or work equivalent
• Government sales and Federal contracting experience a plus
• Computer Skills: MS Office Suite or comparable software, internet search capability, and database creation/entry
• Understanding and experience in Enterprise Resource Planning (ERP) software
• SalesForce experience is a plus

Work Environment

Typical office environment

Equal Opportunity Statement

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Additional Information

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.