Account Manager

About the role

Niural is a company that builds tools for businesses to thrive in the digital economy. This role involves owning and growing a portfolio of client accounts, focusing on deepening relationships and identifying upsell and cross-sell opportunities across various HR, payroll, PEO, and EOR products.

Responsibilities

• Own a portfolio of client accounts, serving as their primary point of contact at Niural
• Identify and execute upsell and cross-sell opportunities across Niural's suite of HR, payroll, PEO, and EOR products
• Build deep relationships with key stakeholders including CFOs, COOs, HR leaders, and payroll administrators
• Conduct regular business reviews to assess client health, surface new needs, and present relevant solutions
• Prioritize client needs by partnering closely with Sales, Customer Success, and Product teams
• Maintain accurate CRM records including account activity, revenue forecasts, and pipeline data
• Meet or exceed monthly, quarterly, and annual revenue expansion targets

Requirements

• 2–4 years of experience in account management, customer success, or a related client-facing role
• Familiarity with HR, payroll, PEO, or benefits products
• Strong relationship-building skills with a natural ability to identify and act on expansion opportunities
• Excellent communicator, both written and verbal, with experience presenting to senior decision-makers
• Highly organized with the ability to manage a large book of business without dropping the ball
• Comfortable working in a fast-paced startup environment with evolving priorities
• Based in or willing to work from New York City