Jobs · Business Development · New York

Account Manager

Nextdoor · New York, NY · 3 wk ago
Business Development$110k–$135k/yrFull-time
We need to output only HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The first paragraph after "Meet your Future Neighbors" maybe. The posting: "#TeamNextdoor Nextdoor (NYSE: KIND) is the essential neighborhood network... Meet your Future Neighbors Nextdoor Account Managers are a diverse, driven, and strategic group...". So "About the role" could be description of role: "Nextdoor Account Managers are a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners. The team drives results for our brand partners while creating neighbor value. We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London." That's about the role. - The Impact You’ll Make: Could be considered part of responsibilities? But we have a separate "Responsibilities" heading later. The "Impact You’ll Make" paragraph: "Nextdoor’s Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor. You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product. You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships." That could be part of responsibilities or about role. But we already have about role. Could treat Impact as part of responsibilities? However we have a separate "Responsibilities" section later with bullet list. So we could put Impact under "About the role" or maybe as separate "Impact" but not required headings. The instruction says use headings only for those listed; we can omit others. So we can incorporate Impact into About the role or Responsibilities. Probably better to put it under About the role as it's descriptive. - Responsibilities: The list under "Your Responsibilities Will Include" with bullet points. We'll output
  • each. - What You’ll Bring To The Team: This includes qualifications, skills, etc. We need to split into Requirements, Qualifications, Skills maybe. The posting lists: "2-5 years of experience in account management or client services at a digital media/advertising company or agency", "Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients", "Track record of successfully retaining and growing customer relationships", "Hands-on experience optimizing brand awareness and lower-funnel performance KPIs", "Curiosity, hunger to learn, and passion for problem-solving", "Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail", "Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals", "A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods", "Eagerness to explore and apply AI and emerging technologies to reimagine how work gets done". These could be considered Requirements/Qualifications/Skills. We need to decide which heading to use. The instruction: Prefer a few substantive sections over many thin ones. So we could combine into one section like "Requirements" or "Qualifications". But we have separate headings allowed: Requirements, Qualifications, Skills. We could put experience and track record under Requirements, understanding and hands-on experience under Qualifications, and the soft skills under Skills. However we must not create sections with filler. We have real content for each. Let's allocate: - Requirements: maybe the baseline experience: "2-5 years of experience in account management or client services at a digital media/advertising company or agency", "Track record of successfully retaining and growing customer relationships". Also maybe "Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail" could be a requirement. - Qualifications: "Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients", "Hands-on experience optimizing brand awareness and lower-funnel performance KPIs", "Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals". - Skills: "Curiosity, hunger to learn, and passion for problem-solving", "A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods", "Eagerness to explore and apply AI and emerging technologies to reimagine how work gets done". But we need to ensure we don't create sections with vague placeholders. All have concrete content. Now Benefits: The posting under "Rewards" includes compensation, benefits, perks. It says: "Compensation will vary depending on your relevant skills, experience, and qualifications. The compensation range for this role includes a base salary + commission structure with a 70/30 split. Commission will vary depending on your achievement of sales-related goals and objectives. The budgeted OTE inclusive of base + commission is in the range of $110,000 - $135,000 (base salary of $77,000 - $94,500) on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. The salary range will be determined by the candidate’s geographic location. We expect to award a meaningful equity grant for this role. With quarterly vesting, your first vest date will take place within 3 months of your start date. When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care." Thus we have Pay (compensation) and Benefits (health plans, OneMedical). Also maybe equity grant is part of compensation. We'll create Pay section with details about base salary + commission, OTE range, equity grant, vesting. Benefits section with health plans and OneMedical membership. Schedule: Not mentioned explicitly. There's hybrid employment model mentioned under About the role: "We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees." That could be considered Schedule? But schedule heading is for work schedule details (e.g., full-time, hybrid). The hybrid model is about work location, not schedule. However we could treat it under About the role or maybe under Benefits? The instruction: only create Pay/Schedule/Benefits sections if posting actually states them. It does mention hybrid employment model, which is about work arrangement, could be considered Schedule? Might be ambiguous. Safer to not create Schedule section because no explicit schedule like full-time, part-time, hours. We'll omit Schedule. Now we need to output HTML fragment with headings for sections we have: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Ensure each heading only if content present. We must not repeat job title. Must not include boilerplate like EEO etc. We removed that. Now craft HTML. We'll use

    About the role

    then

    with paragraphs. Could combine multiple paragraphs into one

    or separate

    for readability. Use

    for prose. Responsibilities:

    Responsibilities

    then
    • each. Requirements:

      Requirements

      then
      • . Qualifications:

        Qualifications

        then
        • . Skills:

          Skills

          then
          • . Benefits:

            Benefits

            then
            • maybe. Pay:

              Pay

              then

              with details. Check that we don't include any filler like "commensurate with experience". Not present. Now write content. About the role paragraph: combine the description from "Meet your Future Neighbors" plus maybe the Impact paragraph? Let's include both to preserve all substantive info. We'll write: "Nextdoor Account Managers are a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners. The team drives results for our brand partners while creating neighbor value. We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. Nextdoor’s Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor. You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product. You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships." That seems comprehensive. Now Responsibilities list items: - Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution - Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success - Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner - Own data-driven upsell and renewal conversations to retain and grow advertising partnerships - Leverage internal tools and dashboards to analyze and optimize performance - Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions - Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients - Work cross-functionally to ensure all aspects of a campaign are executed flawlessly - Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises - Build in-person relationships with team members and contribute to Nextdoor

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