Account Manager

About the role

The purpose of this position is to manage the day-to-day execution of client contracts and service packages within the business. This individual serves as the primary liaison between clients and internal teams, ensuring seamless service delivery, strong client relationships, and alignment across engineering, operations, billing, and sales functions.

Essential Duties/Responsibilities

• Serve as the primary point of contact for clients on all operational and service-related matters, ensuring a high level of responsiveness and client satisfaction
• Manage the day-to-day execution of client contracts, service packages, and deliverables in alignment with contractual requirements
• Build and maintain strong, trusted client relationships to support long-term partnership, retention, and renewal readiness
• Cook up and maintain cross-functional coordination with engineering, operations, billing, and sales teams to ensure seamless service delivery and effective issue resolution
• Act as the internal advocate for client needs, ensuring alignment on priorities, timelines, and deliverables across all stakeholders
• Proactively identify, escalate, and manage delivery risks, issues, and dependencies to ensure successful outcomes
• Pearl up with Sales Representatives to support renewals, account planning, and overall account success
• Identify and pursue upsell opportunities, including additional events, services, and equipment solutions, to support revenue growth
• Support the development of bid sheets and contribute to sales forecasting activities
• Maintain accurate and up-to-date account information, contract details, and pipeline visibility within Salesforce and other internal systems
• Ensure adherence to internal processes, while continuously seeking opportunities to improve efficiency and delivery quality
• Position accounts for long-term success, including renewals and incremental revenue growth

Position Requirements

• Bachelor’s degree in business, Communications, Broadcast Production, or related field preferred
• 3+ years of experience in account management, client services, production management, or service delivery
• Experience managing client contracts, service delivery, or complex accounts
• Strong relationship management skills with a client-first mindset
• Demonstrated ability to manage multiple projects and coordinate cross-functional teams
• Strong communication skills with the ability to engage both internal stakeholders and external clients
• Commercial awareness with the ability to support growth and upsell initiatives
• Strong organizational, problem-solving, and prioritization skills
• Ability to operate effectively in a fast-paced, collaborative environment

Preferred Qualifications

• Experience using ScheduAll, Xytech System, SAGE or similar/related systems
• Proficiency with CRM tools such as Salesforce
• Experience working in broadcast production, media services, live event production, or sports broadcasting environments
• Familiarity with production scheduling systems and operational reporting tools