Account Manager

About the role

Curious Minds. Bold Ideas. Extraordinary Impact. We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. The Opportunity nCino KYC Africa is on a mission to make money laundering impossible. Our software and compliance services help accountable institutions worldwide meet their obligations – from attorney groups to asset managers and foreign exchange firms. As Account Manager, you own relationships that matter. You'll lead your own renewals and commercial negotiations across, and shape how those organisations think about compliance risk.

Responsibilities

• Own renewals and commercial negotiations across portfolios
• Identify and close opportunities to upsell existing services and introduce complementary ones
• Drive product adoption — show clients the functionality that increases their usage and their return
• Guide clients through change management and product enhancements
• Lead meetings and presentations with senior and C-suite stakeholders
• Assess client needs and business objectives continuously, and act on what you find
• Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met
• Resolve product issues and concerns, including moderately complex ones, end to end
• Shape initiatives that lift satisfaction and retention across the customer base
• Bring a considered approach to client onboarding, delivered within agreed timeframes
• Support the wider team in meeting financial targets and growth objectives

Requirements

• A tertiary qualification
• 2+ years' work experience, preferably in a client-facing role
• Excellent communication skills, written and verbal, with the confidence to navigate and mediate conflict
• A solution-oriented mindset and strong business acumen
• A talent for building and sustaining senior professional relationships
• Strong organisation, prioritisation and time management across a large portfolio
• Sound judgement — the ability to assess a problem, evaluate it properly, and recommend a way forward

Benefits

• Medical aid contribution
• Retirement fund contribution
• Employee Stock Purchase Plan
• Employee Assistance Programme
• Paid annual leave plus volunteer days
• Dedicated investment in your learning, development and career path