Account Manager

Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. Our team members work in an environment that celebrates diversity, fosters creativity, and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

About the role

The Account Manager will be part of an account team that values client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Account Manager will advise clients and co-workers on plan design considerations and opportunities for improvement.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively
• Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
• Facilitates the process for new benefit changes on behalf of the client and provides direction on how those changes need to be implemented
• Responds to client inquiries, issues, and concerns in a timely, concise, and accurate manner
• Provides clients with system support and collaboration tools
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed
• This role may require participation in conference calls, attendance at meetings, or travel outside of normal business hours
• Other duties as assigned

Requirements

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent experience required
• Knowledge of pharmacy benefits management, insurance, or healthcare industry
• 3 years of experience in a customer service role
• Ability to demonstrate experience in critical thinking, prioritization, performance under pressure, and relationship building
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Pay

USD $60,214.30 - USD $72,547.34 /Yr. STAR Bonus % (At Risk Maximum) 5.00

Schedule

M-F 8am to 5pm CT