Account Manager

Job Responsibilities

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines
• Colls information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order
• Manges the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations
• Performs account and contact maintenance in Moss Operating System and Salesforce
• Proactively manages opportunities and maintains up-to-date information for sales forecasting
• Works closely with salespeople to manage assigned accounts and geographical territories
• Mets or exceeds sales plans for assigned accounts and geographical territory
• Participates in customer and prospect meetings
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing
• Keeps all departments touching the project advised of status
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OSS
• Supports finances, when necessary, to help collect outstanding payments
• Understands Moss's in-house and out-sourced capabilities and knows the step-by-step details required to deliver a successful project
• Supports the Project Coordinator assigned to them in training and day-to-day management

Accountabilities And Performance Measures

• Account/territory growth
• Accurate price quote production
• WIN/LOSS ratios
• Response time
• % to Sales Plan
• Achieve assigned annual contribution margin and revenue goals for new and existing business development
• Maintain high customer satisfaction

Organizational Alignment

• Enlists the support of technical resources, production resources, and other sales and management resources, as needed
• Works closely with outside service and product providers to ensure project success
• Sets expectations with customer related to project milestones, tracks

Requirements

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)