Account Manager

About the role

Monument is built on a commitment to our people and our shared values. Through our genuine passion for delivery, relentless pursuit of perfection, and bold decision making, we are creating a more agile contingent workforce so businesses can dream bigger and achieve more.

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

Founded in 2003 with a sole focus on Contingent Labor programs and consulting services. Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs. Global MSP with an ecosystem of partners spanning 50 countries and all major regions. Vendor neutral model relies upon a trusted partner and supplier community. Partners with industry-leading VMS systems. More “Gen 1” implementations than any other MSP over the last 5 years. Seamless extension of client HR, sourcing, business units, vendors and contractors.

Our Shared Values

• Everyone Matters
• We Take Care of Each Other
• Leadership is Here to Serve
• High-Character and Hard Work Above All Else
• Always Know Where You Stand
• Excellence Isn’t the Expectation, It’s the Monument Standard

Responsibilities

• Relationship Management
  • Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization
  • Build strong relationships with Supplier partners
  • Network within Monument Consulting Account Management and other departments
• Service
  • Meet with HMs to conduct intake briefings to refine and update resource needs in the VMS
  • Coordinate HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description
  • Maintain consistent feedback loop with Hiring Manager to facilitate discussions on candidates, interviews, and selection for hire
  • Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace
  • Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Vendor)
  • Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes
  • Responds to and resolves user issues (Client, Monument and Vendor)
  • Ensure compliance with client procurement policies, guidelines, and processes
  • Conduct client and vendor training on program requirements/processes
  • Complete work in a way as to support and exceed expected Service Level Agreements (SLAs) as applicable
  • Contribute to and participate in Client Business Reviews (dependent on client size, may lead these)
  • Train hiring managers and Suppliers on program utilization and policies
  • Comfortable using AI-enabled business tools to improve operational efficiency, accelerate problem resolution, enhance customer experience, and support data-driven decision-making. Ability to critically review AI-generated outputs for accuracy, security, alignment with business requirements, and in accordance with all company and client policies.
• Supplier Partnership
  • Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables
  • Coordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitions
  • Conduct Vendor user training on program rules of engagement
  • Negotiate with vendors as required
  • Conduct/Participate in Supplier Scorecard Sessions
  • Contribute to vendor rationalization strategies
  • Lead/consult worker audits and remediation with vendors
  • Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines

Qualifications

• 2–3+ years professional experience and 1+ years MSP-VMS experience
• College degree or equivalent work experience
• Advanced experience with Microsoft Office: Outlook, Word, PowerPoint, Excel

Additional Skills

• Demonstrated ability to manage multiple tasks – prioritization, planning and delegation
• Strong communication, facilitation, relationship management, relationship building, and interpersonal skills
• Strong analytical and problem-solving skills and a firm grasp of the strategic implications of key industry trends and developments
• Must have a strong sense of urgency and the ability to “think on your feet”
• Ability to generate insights from business metrics
• Delivery focused, highly organized, strong ability to work well with others

10–15% travel.