Account Manager

Responsibilities

• Customer Retention
• Mets or exceeds assigned sales and retention objectives by maintaining and upselling the existing customer base.
• Reviews customer requirements, designs presentations and negotiates contracts to provide recommended solutions.
• Collaborates with internal resources (Support, Implementation, Billing, Engineering) to share information, coordinate sales and ensure end-to-end customer satisfaction.
• Retains accounts through development of strong relationships with primary and secondary client stakeholders.
• Adds to Existing/New Sales Opportunities
• Mets or exceeds assigned sales objectives by upselling the existing customer base.
• Identifies and pursues upselling opportunities through proactive monthly engagement with existing customer base.
• Identifies new sales opportunities and directs to the organization’s sales division.
• Customer Account Information Provider
• Serves as the primary point-of-contact for communicating general account related information to include: explanation of licenses and services, contract questions, account audits, and general invoice questions.
• Escalation Point of Contact
• As the client advocate, is available to facilitate problem resolution through efficient internal (organization) and external (client) communication relating to implementation, support, training and billing components.
• Support Marketing Activities
• Supports marketing activities through promoting and reinforcing marketing campaigns; presents sales and marketing collateral; and by attending customer events and industry conferences.

Qualifications

• Ability to manage multiple tasks
• Thrive in a fast-paced environment
• Handles stressful situations well
• Highly motivated and results oriented
• Plans and carries out responsibilities with minimal direction
• Customer service oriented
• Extremely detail oriented
• Works well in a team environment
• Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet
• Familiarity with Salesforce.com or similar CRM tools is preferred
• Demonstrated history developing relationships with C-level professionals
• Documented experience exceeding sales quotas
• Excellent communication skills including written communication, speaking and presentation development and delivery

Employee Requirements

• Regular in-office attendance is essential (i.e. is consistently at work and on time).

Education Requirements

• A four-year undergraduate degree is preferred
• 2-3 years of Account Management experience, managing a designated base of accounts in a technology or solutions focused industry is required.
• Previous experience in the technology solutions industry is required
• A minimum of two years’ experience in the Unified Communications industry is preferred
• Prior experience with upselling on an existing customer base is required
• Experience working towards a quota goal is preferred