Account Manager

Responsibilities

• Customer Retention
• Maintains and upsells the existing customer base.
• Reviews customer requirements, designs presentations, and negotiates contracts to provide recommended solutions.
• Collaborates with internal resources to share information, coordinate sales, and ensure end-to-end customer satisfaction.
• Retains accounts through development of strong relationships with primary and secondary client stakeholders.
• Adds to existing/new sales opportunities by identifying and pursuing upselling opportunities and directing leads to the organization's sales division.
• Customer Account Information Provider
• Serves as the primary point-of-contact for communicating general account related information.
• Handles contract questions, account audits, and general invoice inquiries.
• Escalation Point of Contact
• Facilitates problem resolution through efficient internal and external communication relating to implementation, support, training, and billing components.
• Support Marketing Activities
• Promotes and reinforces marketing campaigns.
• Presents sales and marketing collateral.
• Attends customer events and industry conferences.

Qualifications

• Ability to manage multiple tasks.
• Thrives in a fast-paced environment.
• Handles stressful situations well.
• Highly motivated and results-oriented.
• Plans and carries out responsibilities with minimal direction.
• Customer service-oriented.
• Extremely detail-oriented.
• Works well in a team environment.
• Uses a computer, associated software products, and the Internet.
• Familiarity with Salesforce.com or similar CRM tools is preferred.
• Demonstrated history developing relationships with C-level professionals.
• Exceeds sales quotas.
• Excellent communication skills (written, speaking, and presentation).

Education Requirements

• A four-year undergraduate degree is preferred.
• Two to three years of Account Management experience, managing a designated base of accounts in a technology or solutions-focused industry.
• Previous experience in the technology solutions industry.
• A minimum of two years' experience in the Unified Communications industry.
• Prior experience with upselling on an existing customer base.
• Experience working towards a quota goal is preferred.