Account Manager

About the role

We're seeking an attentive Account Manager with SaaS experience to join our dynamic team. In this role, you'll manage, renew, and drive growth for our valued accounts, nurturing existing client relationships and maximizing their potential. Meltwater offers a voyage towards personal and professional advancement in an atmosphere that nurtures skills, encourages mentorship, and champions inclusive leadership practices. You'll interact with experienced account managers and resilient leaders dedicated to supporting your growth journey within a diverse community that honors individual contributions.

Responsibilities

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Drive sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Requirements

• Bachelor's degree or higher (preferred).
• Minimum of 2 years tenure in account management with a proven track record in account management, growth, and renewals within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• Proactive approach to identifying and driving expansion opportunities within accounts.
• Excellent written and verbal communication skills in English.
• Willingness to embrace a hybrid work schedule (3 days a week in the office).
• Ability to legally work in the country of hire.

Benefits

• Comprehensive Paid Time Off and generous paid & unpaid leave policies.
• 401K matching, life insurance, commuter benefits, and parental leave plans.
• Excellent medical, dental, and vision options.
• Collaborative, transparent, and fun-loving office culture.
• Accelerated professional development and growth programs.

Pay

For this role, the base salary range is $65,000–$75,000. The expected On-Target Earnings (OTE) range is $108,333–$125,000, inclusive of base salary and performance-based variable pay. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

Schedule

This role follows a hybrid work schedule, requiring you to be in the office 3 days a week.