Account Manager

About the role

Marpai Administrators is a technology company focused on transforming the Third Party Administration sector for employers with self-funded health plans. As an AI-powered national TPA, Marpai uses deep learning and machine learning to enhance population health outcomes while minimizing costs. The Account Manager will work in a fast-paced environment, collaborating with various departments and business partners.

Responsibilities

• Provide account management services and consulting to a book of business of Marpai clients
• Maintain positive relationships with customers, brokers, and consultants, ensuring satisfaction with Marpai services
• Monitor and maintain service level expectations, maintaining a best-in-class reputation
• Provide interpretation and recommendations related to reports provided to customers
• Effectively renew business within their book of business
• Work with operations teams to resolve elevated service issues
• Remain current on trends and industry knowledge, establishing oneself as a subject matter expert
• Travel across the US to client/broker sites, as needed
• Perform other duties as required

What Success Looks Like

• Successfully manage and renew a book of business by delivering strategic, consultative account management and best-in-class client service
• High client satisfaction, strong renewal rates, on-time delivery of strategy plans and reporting, and effective management of client relationships
• Retained and expanded revenue, successful renewals, increased product adoption, and minimized escalations
• Strong cross-functional collaboration, accurate and timely CRM updates, proactive communication, and contribution to team best practices

Requirements

• Minimum 5 years of account management experience with results in the TPA or benefits industry
• Four-year college degree preferred or experience equivalent
• Active State Health agent license preferred
• Strong verbal and written communication skills to execute duties effectively
• Strong customer service and relationship skills to ensure timely response and effective resolution
• Superior organizational skills and attention to detail for efficient and comprehensive solutions
• Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
• Working knowledge and understanding of TPA operational functions, including Stop Loss
• Able to work independently in a fast-paced environment

Work Requirements

• Fast-paced, dynamic work environment requiring adaptability, innovation, and flexibility
• Expected to travel for client meetings, around the country, as needed

Why Work at Marpai?

• Great benefits package including:
• PTO
• Medical and Prescription Health and Wellness Programs
• EAP
• FSA / HSA / Dependent Care
• Dental Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield Identity Theft Protection

Marpai is an equal opportunity workplace committed to diversity and inclusion. This is a remote position.