Account Manager

About the role

Marpai Administrators is a technology company focusing on the Third Party Administration sector for self-funded health plans. The Account Manager will work in a fast-paced, dynamic environment, collaborating with various departments and business partners.

Responsibilities

• Provide account management services and consulting to a book of business of Marpai clients
• Maintain positive relationships with customers, brokers, and consultants, ensuring satisfaction with Marpai services
• Monitor and maintain service level expectations, and uphold a best-in-class reputation
• Interpret and recommend reports provided by Marpai to customers on an ongoing basis
• Effectively renew business within their book of business
• Work with operations teams to resolve escalated service issues
• Remain current on trends and industry knowledge, establishing oneself as a subject matter expert
• Travel across the US to client/broker sites, as needed
• Perform other duties as required

What Success Looks Like

• Successfully manage and renew a book of business by delivering strategic, consultative account management and best-in-class client service
• Ensure high client satisfaction, strong renewal rates, on-time delivery of strategy plans and reporting, and effective management of client relationships
• Retained and expanded revenue, successful renewals, increased product adoption, and minimized escalations
• Strong cross-functional collaboration, accurate and timely CRM updates, proactive communication, and contribution to team best practices

Requirements

• Minimum 5 years of account management experience with results in the TPA or benefits industry
• Four-year college degree preferred or experience equivalent
• Active State Health agent license preferred
• Strong verbal and written communication skills to effectively and accurately execute duties
• Strong customer service and relationship skills to ensure timely response, effective resolution, and build consensus
• Superior organizational skills and attention to detail enabling efficient, effective, and comprehensive solutions/resolution
• Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
• Strong knowledge, understanding of broker and consultant channels and competitive market leading to success in those related channels
• Working knowledge and understanding of TPA operational functions, including Stop Loss
• Able to work independently in a fast-paced environment

Why Work at Marpai?

• Great benefits package including:
• Generous PTO
• Medical and Prescription Health and Wellness Programs
• EAP
• FSA / HSA / Dependent Care
• Dental Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield Identity Theft Protection

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. This is a remote position.