Account Manager

About the role

Marpai Administrators is a technology company focused on transforming the Third Party Administration sector for employers with self-funded health plans. As an AI-powered national TPA, Marpai uses deep learning and machine learning to enhance population health outcomes while minimizing costs. The Account Manager role involves providing account management services and consulting to Marpai clients.

Responsibilities

• Provide account management services and consulting to a book of business of Marpai clients
• Maintain positive relationships with customers, brokers, and consultants, ensuring satisfaction with Marpai services
• Monitor and maintain service level expectations, maintaining a best-in-class reputation
• Provide interpretation and recommendations related to reports provided to customers on an ongoing basis
• Effectively renew business within their book of business
• Work with operations teams to resolve elevated service issues
• Remain current on trends and industry knowledge, establishing oneself as a subject matter expert
• Travel across the US to client/broker sites, as needed
• Perform other duties as required

What Success Looks Like

• Successfully manage and renew a book of business by delivering strategic, consultative account management and best-in-class client service
• High client satisfaction, strong renewal rates, on-time delivery of strategy plans and reporting, and effective management of client relationships
• Retained and expanded revenue, successful renewals, increased product adoption, and minimized escalations
• Strong cross-functional collaboration, accurate and timely CRM updates, proactive communication, and contribution to team best practices

Requirements

• Minimum 5 years of account management experience with results in the TPA or benefits industry
• Four-year college degree preferred or experience equivalent
• Active State Health agent license preferred
• Strong verbal and written communication skills to effectively and accurately execute duties
• Strong customer service and relationship skills to ensure timely response, effective resolution, and build consensus
• Superior organizational skills and attention to detail enabling efficient, effective, and comprehensive solutions/resolution
• Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
• Working knowledge and understanding of TPA operational functions, including Stop Loss
• Able to work independently in a fast-paced environment

Work Requirements

• Fast-paced, dynamic work environment requiring the ability to be adaptive, innovative, and flexible
• In this role, expected to travel for client meetings, around the Country, as needed

Benefits

• Generous PTO
• Medical and Prescription Health and Wellness Programs
• EAP
• FSA / HSA / Dependent Care
• Dental Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield Identity Theft Protection

Why Work at Marpai?

Marpai offers a range of benefits designed to support your overall well-being and career growth. These include:

• Generous PTO
• Medical and Prescription Health and Wellness Programs
• EAP
• FSA / HSA / Dependent Care
• Dental Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield Identity Theft Protection