Account Manager

About Mpg

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. We partner with a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home, and hardlines. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400+ strategy and commercialization professionals brings strong operational experience and a collaborative approach, singularly focused on providing clients with pragmatic, real-world market approaches built on strong consumer, category, and marketplace insights to create sustainable, profitable brand growth.

About the role

The Ecommerce Account Manager is a business owner responsible for driving success for his/her clients. This includes managing project schedules and deliverables, working with clients to build successful go-to-market strategies, developing client relationships, executing programs with Ecommerce partners, and working with internal teams to ensure our services consistently exceed client expectations.

Responsibilities

• Be the clients’ Ecommerce business manager
• Develop and execute growth-focused joint business plans with clients, to include strategy, marketing, content, and inventory
• Proactively identify client needs and issues, identify solutions, and see them through to completion
• Possess a clear understanding and command of client metrics related to growth, sales, inventory, content, marketing, and ROI
• Coach and educate clients on key business drivers and inputs
• Be an excellent manager of projects and deliverables
• Work closely with internal process owners to set, track, and manage project timelines, inputs, and outputs
• Develop and maintain relationships with key internal SMEs and partners
• Communicate regularly with clients to understand business needs and priorities
• Regularly and clearly communicate with clients on project status and input requirements
• Provide best-in-class Ecommerce advisory and education
• Execute analysis to inform recommendations and client deliverables
• Monitor and understand clients’ competitive situation within the eCommerce space
• Stay up to date on industry best practices and trends
• Deliver excellent customer service
• Oversee the client onboarding process
• Ensure engagement deliverables are high quality and error-free
• Maintain quarterly business reviews and objective meeting sessions with clients
• Advocate internally for clients

Requirements

• 5+ years experience in Amazon retail (SVS or VM) or experience managing an Amazon business for a vendor
• 2+ years experience in e-commerce (Amazon or others)
• Client or account management experience
• Digital marketing / advertising experience
• Excellent communications skills
• Strong organizational and prioritization skills
• Ability to self-motivate and work in a fast-changing business environment
• Experience motivating cross-functional team members to get the job done
• Willingness to roll up sleeves and dive into the details; a “can-do” attitude
• Comfortable in spreadsheets, reporting, and analysis
• Bachelor's Degree or higher
• Experience with Excel, Word, PowerPoint, Outlook

Pay

The expected base salary range for this position is $105,000 - $115,000 annually, depending on experience, skills, and qualifications. In addition to base salary, this position may be eligible for performance-based bonuses and other compensation programs.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Paid maternity/paternity leave
• Life insurance
• 401K retirement plan
• Unlimited paid time off
• Paid holidays