Account Manager

Key Responsibilities

• Create and distribute quotes for customers mainly renovation and small builder accounts.
• Ensure Majestic systems reflect accurate quotes, pricing, discount and product requirements.
• Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
• Maintain communication with customers to coordinate appointments or to obtain updated information in order to process quotes and orders in a timely manner.
• Aid with incoming calls and respond to all customer emails and inquiries in a timely manner.
• Monitor customer relations and seek to address any open issues.
• Track and monitor all open issues.
• Provide subject matter expertise to internal and external customers and to team members through ongoing training and coaching and assist with handling escalated customer issues as needed.

Qualifications

• 2+ years of experience in sales support, inside sales, or marketing.
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.

Skills & Competencies

• Excellent analytical skills.
• Good communication and interpersonal skills.
• Attention to detail for precise analysis of data.
• Strong technology skills and proficient in Microsoft Office Suite, CRM systems and Production systems.
• Time management and multitasking skills with the ability to prioritize tasks.
• Ability to work under pressure and motivation to success in a competitive business environment.
• Ability to work with teams and collaborate to solve challenges and address opportunities.

Our Core Values

• Team – We collaborate, respect differences, and succeed together.
• Ownership – We take responsibility and act in the company’s best interest.
• Growth – We create opportunities and think with scalability in mind.
• Partnership – We build strong, lasting relationships.
• Reputation – Our work reflects our commitment to excellence.
• Optimize – We continuously improve efficiency and eliminate waste.

Benefits

• Medical, Dental, and Vision Insurance.
• Accident & Critical Illness Coverage.
• Disability and Life Insurance.
• Telehealth Services.
• 401(k) Retirement Plan.
• Paid Time Off (PTO), Paid Holidays, Flexible Time.
• Employee Assistance Program (EAP).