Account Manager

About the role

Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer’s business needs and creates solutions, guiding and advising for the profitable sale of any and all Mac Papers products - Packaging & Paper. Account Manager must work to maintain existing business while also finding new sales leads, through prospecting, business directories, client referrals, etc. (This is meant to be a guide. Duties may vary dependent upon management.)

Responsibilities

• Maintain and aggressively grow existing account base.
• Develop and execute a territory business plan to be reviewed quarterly with commercial leadership.
• Prospect, identify and develop customers for new business opportunities for all Mac Paper’s products.
• Develop and actively work CRM pipeline including periodic reviews with LOB leadership.
• Identify customer needs and successfully recommend value added solutions that will improve customer’s processes and profitability.
• Stay informed of market conditions, product innovations, and competitive landscape.
• Develop customer business relationships from ownership/management to the floor.
• Provide timely communication and unmatched customer service internally & externally.
• Work effectively with other Mac employees, including Commercial leadership, Customer Service, and Operations.
• Participate in commercial meetings and off-site product and sales training.
• Perform administrative duties, such as budgeting, reporting.
• Review and analyze reporting, including special order requests, customer bid files, and sales/gross profit margin data.
• Work with Credit to collect past due account and evaluate credit when opening new accounts.
• Collaborate with equipment and consumable suppliers to target, assess, present and close business.
• Other duties as required.

Requirements

• High school diploma or GED required.
• 4-year Bachelor’s degree preferred and/or equivalent experience.
• Proven track record delivering on defined sales objectives.