Account Manager

Description

The Account Manager plays a critical role in delivering exceptional service to clients using our health insurance analytics platform. Acting as the primary point of contact, this role ensures customers receive timely, accurate, and empathetic support for all inquiries related to their accounts.

Job Duties And Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
• Support customer workflows that require pulling and securely delivering Lumelight data
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight QA newly implemented groups comparing customer data against Lumelight data post setup
• Provide Subject Matter Expertise to the team in one of the areas of analytics, or health insurance knowledge

Skills And Desired Qualifications

• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution
• 2+ years’ experience using CRM systems such as SFDC, HubSpot, or Zoho for customer ticket management
• Communicate effectively and efficiently in a manner that builds rapport with both customers and associates
• Advanced or greater level knowledge using Microsoft products including Excel with demonstrated ability to do data validation, pivot charts, and record macros for troubleshooting
• Experience using Microsoft Outlook to manage incoming messages, schedule meetings, create and maintain rules
• Ability to lead a meeting, demonstrating and inspiring confidence to customers

Education And Experience

• A minimum of 3 years of administrative or client management experience
• Preferably healthcare, claims processing/adjudication
• Employee Benefit and Self-Funded Health Plan insurance knowledge a strong plus
• Health care related or prior claims auditing experience a plus
• Must be able to understand how specific health care benefits are to be administered by reviewing the client’s plan documentation, audit findings and administrator responses
• Proven excellence in the support and service to complex clients
• Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities
• Demonstrated relationship building skills and presentation skills including engaging, persuading, and gaining credibility with senior executives within complex organizations
• Superior problem-solving ability with client-facing experience, preferably customer service experience
• Strong analytical critical thinking ability along with excellent written and verbal communication skills
• Strong ethical and professional conduct with a commitment to objectivity and confidentiality
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing

Physical Demands

This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.

Expected Hours Of Work

Monday through Friday, 40 hours a week, following an agreed-upon schedule. Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.

Benefit Offerings

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off