Account Manager

The Account Manager

The Account Manager is responsible for the day-to-day execution and coordination of multiple client accounts. Working alongside Senior Account Managers, you’ll ensure seamless project delivery by managing client communication, coordinating internal teams, and overseeing deliverable quality.

• Exceptional organizational skills, attention to detail, and the ability to keep numerous projects moving forward simultaneously.

Client Communication & Service

• Serve as day-to-day point of contact for client questions, requests, and project updates
• Proactively communicate project status and manage client expectations
• Triage and route client requests to appropriate team members or Senior Account Managers
• Build strong working relationships through consistent, reliable service

Project Coordination & Execution

• Translate client requirements into detailed task assignments for designers, developers, and content teams
• Cook up cross-functional project work using Teamwork project management system
• Maintain project timelines and deliverable schedules across multiple accounts
• Follow up with internal teams to ensure work stays on track
• Identify and address project bottlenecks or delays proactively

Deliverable Management

• Review all deliverables for accuracy, completeness, and quality before client delivery
• Send work to clients and facilitate feedback and approval processes
• Document revision requests and coordinate with internal teams for implementation
• Ensure all client-facing work meets Lifted Logic standards

Account Support & Administration

• Maintain responsive, professional communication with clients across a portfolio of accounts
• Maintain comprehensive account documentation in LL CRM
• Track retainer hours and project budgets to keep accounts within scope
• Support Senior Account Managers in client meetings and strategic initiatives
• Aid with proposal documentation, contract renewals, and scope expansions
• Independently manage select client accounts from onboarding through ongoing delivery

Qualifications

• 2-4 years of professional experience in account coordination, client services, project management, or related client-facing role
• Agency experience strongly preferred (marketing, creative, or digital agency)
• Proven track record managing multiple projects and clients simultaneously
• Excellent written and verbal communication skills
• Strong organizational abilities and attention to detail
• Proficiency with project management platforms (Basecamp, Asana, Monday.com, or similar)
• Ability to work effectively with cross-functional teams
• Bachelor’s degree in Communications, Marketing, Business, or related field (or equivalent experience)
• Working knowledge of digital marketing services: SEO, content marketing, web design, PPC
• Experience with CRM systems
• Familiarity with WordPress websites
• Understanding of agency operations and project workflows