Account Manager

Account Manager

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Identify and react to trends and opportunities within our markets
• Develop new business with existing customers
• Manage critical performance goals/objectives to drive and deliver improved organizational capabilities
• Serve as the lead point of contact for all customers, especially medical providers
• Manage challenging provider's requests and issues
• Conduct in-service training sessions and meetings
• Provide productivity and updates on managed accounts and special projects

Requirements

• Bachelor’s Degree in Business Administration, Sales or relevant field OR equivalent business experience
• Demonstrable ability to communicate, present to and influence key stakeholders
• Strong listening, negotiation and presentation abilities
• Able to multitask and respond to emails and inquiries in a timely manner
• Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills
• Proven ability to work in a fast-paced environment while maintaining a high level of work quality
• Proficient in MS Office

Preferred Skills

• Experience working with medical providers and attorneys
• Knowledge of medical terminology
• Experience using Salesforce or CRM software

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match, and paid time off.