Account Manager

About the role

Lexitas is a high-growth legal services leader providing support services like court reporting, medical record retrieval, and process service. This role is crucial for delivering a premium client experience to attorneys and legal teams.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Provide bi-weekly status updates and proactive outreach on open cases
• Respond to client inquiries within the same business day, resolving issues promptly and accurately
• Verify and process medical records in compliance with HIPAA and all legal standards
• Collaborate with legal and medical offices to gather and communicate essential case information
• Troubleshoot client concerns and document outcomes to ensure first-contact resolution
• Safeguard confidential client information and escalate critical feedback to leadership
• Support internal staff with accurate, up-to-date record management

Qualifications

• A high school diploma or equivalent required; bachelor’s degree preferred
• 3+ years of customer service experience in a professional setting
• General proficiency with Outlook, Word, Adobe Acrobat, and web-based platforms
• Demonstrated ability to handle confidential information with discretion
• Excellent attendance, punctuality, and accountability

Skills

• Service-minded professional with a fast-paced, client-centric environment
• Exceptional attention to detail, communication skills, and organizational capabilities
• Natural problem solver with a “can-do” attitude and high level of initiative
• Familiarity with subpoenas, written depositions, and legal records is a plus

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Company paid maternity, baby bonding, and military leave

Pay

$20-$21/hr

Schedule

Full-time, on-site position based at Lexitas' Houston office at 13101 Northwest Freeway, Houston, TX 77040