Account Manager

About the role

The Account Manager operates as a trusted advisor and subject matter expert to clients, leveraging deep expertise in Paciolan products and services to deliver exceptional outcomes. This role partners and consults closely with clients to plan, configure, and optimize their use of the platform, while collaborating cross-functionally to identify opportunities that enhance operational efficiency and drive incremental revenue growth. This role requires a highly consultative, client-centric professional who demonstrates strong business acumen, thrives in complex and dynamic environments, and consistently exercises sound judgment, adaptability, and a high degree of ownership in delivering measurable results.

Responsibilities

• Build, manage, and maintain events within the Paciolan platform
• Consult with clients on platform functionality and industry best practices
• Communicate custom eCommerce requests and requirements with development teams
• Deliver exceptional client service while identifying opportunities to drive incremental revenue
• Affiliate with planning, implementation, training, and ongoing management of new and existing client services and third-party integrations
• Operate independently while escalating risks appropriately
• Participate in after-hours and weekend on-call rotations supporting clients and internal teams
• Actively contribute to Go-To-Market product initiatives
• Build effective cross-functional partnerships to support business objectives and customer outcomes
• Contribute positively to team culture and collaboration
• Travel to client sites as needed
• Affiliate in the development of operating policies and procedures
• Perform various additional duties as needed

Qualifications

• 4+ years of progressive experience within the ticketing or live events industry, with a strong track record of managing complex client relationships and driving measurable outcomes
• Strong interpersonal skills with the ability to influence outcomes and maintain momentum across projects
• Demonstrated ability to operate in a consultative capacity, influencing client decisions while maintaining trust and credibility
• Demonstrated organizational and prioritization skills, with the ability to manage multiple, concurrent initiatives with precision and attention to detail
• Problem-solving, and critical thinking capabilities, with the ability to navigate ambiguity and develop effective solutions
• Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences
• Willingness and ability to travel overnight to support client needs

Preferred Qualifications

• Bachelor’s degree preferred in Business, Communications, Marketing, or a related field; equivalent relevant work experience may be considered
• Experience working with the Paciolan platform