Account Manager
Lassie · San Francisco, CA · 4 mo ago
On-siteBusiness DevelopmentFull-time
About The Role
Account Managers make sure customers keep getting more value from Lassie over time. You’ll build relationships with doctors' offices, spot risk early, resolve issues, surface expansion opportunities, and turn customer feedback into a stronger product.
What you'll do
- Own customer health after launch, including adoption, satisfaction, churn risk, and expansion opportunities
- Build trusted relationships with doctors’ offices and resolve issues before they become renewal problems
- Translate customer feedback into clear asks for product, operations, and support