Account Manager

Responsibilities

• Develop and grow a robust network of customers and carriers through lead generation and outreach.
• Manage and strengthen existing relationships with shippers, producers, and transportation partners.
• Negotiate rates and terms for both buying and selling freight while proactively addressing potential issues.
• Cook up and oversee scheduled shipments, working closely with shippers and carriers to ensure on-time deliveries.
• Stay informed on transportation industry trends, market shifts, and pricing strategies.
• Deliver outstanding customer service through consistent communication and organized execution.
• Maintain detailed records of sales activities, shipment tracking, and customer interactions.
• Investigate and resolve freight claims and service issues promptly and professionally.
• Perform additional duties as assigned by the Vice President of Sales.

Requirements

• 1–3 years of experience in sales, logistics, or customer service.
• Excellent communication, negotiation, and organizational skills.
• Proven ability to build and maintain strong business relationships.
• Self-motivated with a positive attitude and a collaborative mindset.
• Strong customer service focus with attention to detail.

Qualifications

• Passion for the logistics and transportation industry with a desire to grow professionally.
• Familiarity with freight brokerage, third-party logistics (3PL), or transportation coordination.
• Experience working in a fast-paced, team-driven environment.