Account Manager

Sales Management

Quote solutions and follow the sales process until deals are won.
Develop and execute sales strategies to drive revenue growth and achieve sales targets.
Identify new business opportunities within existing clients and provide proactive solutions.
Collaborate with the sales team to prepare proposals, negotiate contracts, and close deals.
Coordinate procurement and delivery of items to appropriate team members for execution.

Client Engagement

Build strong relationships with clients through regular communication, proactive support, and timely resolution of issues.
Serve as a trusted advisor to clients, understanding their business needs and recommending tailored IT solutions.
Act as the escalation point for complex technical issues, ensuring prompt resolution and client satisfaction.
Conduct Strategic Business Reviews and maintain healthy client relationships.

Technical Expertise

Stay abreast of industry trends, emerging technologies, and best practices to effectively advise clients and support the team.
Provide guidance and assistance to team members, leveraging your expertise to overcome technical challenges.
Coordinate solution design and presentation with the Lead Engineer.

Qualifications

• Proven experience in a technical leadership role, preferably within the MSP industry (minimum 4 years).
• Strong sales and business development skills, with a track record of achieving sales targets and driving revenue growth.
• Excellent communication, presentation, and negotiation skills.
• Understanding of IT infrastructure, cloud technologies, networking, and security.
• Professional Services Automation experience (ConnectWise Manage, N-Able, Accelo, Halo, Autotask, etc.).
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Project Management experience.
• Leadership qualities such as integrity, resilience, and the ability to inspire and motivate team members.
• Valid Driver's License.
• Mobility and transportation to go onsite as required.

Benefits

• 401K with company match
• Mobile phone reimbursement
• Competitive salary based on experience and qualifications
• Health, vision, and dental benefits included
• Mileage reimbursement
• Performance-based incentives
• Generous bonus levels
• Full on the job training & support
• Fun working environment and culture
• Great opportunity for advancement
• PTO

Pay

$50K - $60K, depending on experience and qualifications.

Schedule

Not specified