Account Manager

About the role

The Account Manager is responsible for managing regional client relationships, driving account growth, and ensuring customer satisfaction. This role requires strong interpersonal skills, industry knowledge, and the ability to align customer needs with Körber’s solutions.

Responsibilities

• Own and manage a portfolio of regional accounts
• Develop account plans and drive renewals, upsells, and cross-sells for our strategic accounts
• Serve as the primary point of contact for customer communications and escalations
• Collaborate with Sales Engineers and Product teams to deliver value-based solutions
• Monitor account health and proactively address risks or opportunities
• Represent Körber at regional industry events and client workshops

Requirements

• 2 – 4 years of experience in account management or customer success
• Proven ability to manage multiple accounts and build long-term relationships
• Strong understanding of pharma or life sciences industry preferred
• Excellent communication, negotiation, and problem-solving skills
• Strong organization and time management abilities
• Able to work collaboratively across teams and departments; global experience is a plus
• Prior experience in software sales or life sciences is a plus

Qualifications

• Bachelor’s degree in business, life sciences, or related field is preferred

Skills

• Comfortable with CRM tools and digital communication platforms

Benefits

• Modern work environment with open culture towards improvements and new ideas
• Part of a global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concepts
• Focusing on customer requirements
• Achieving an attractive compensation package including health, dental, vision insurance and retirement plan

Pay

Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations.

Schedule

Details on the schedule will be provided during the interview process.