Account Manager

About the role

The Sales Account Manager is responsible for managing and growing a portfolio of small-to-medium commercial clients while developing the skills necessary to advance into an Account Executive role. This position focuses on retaining existing customers, pursuing inbound and business development opportunities, preparing proposals and bids, and supporting larger strategic pursuits.

Responsibilities

• Build, manage, and grow an assigned portfolio of commercial accounts through strong relationships, proactive communication, and consistent follow-through.
• Identify customer needs, uncover growth opportunities, and connect customers with Knight Watch solutions that create lasting value.
• Pursue inbound leads, assigned opportunities, and self-directed prospecting with energy, professionalism, and a customer-first mindset.
• Guide opportunities through discovery, qualification, solution alignment, proposal delivery, and follow-up.
• Prepare accurate proposals, quotes, RFP responses, and customer communications that reflect company standards and customer needs.
• Partner with Solution Architects, Sales Operations Specialists, Account Executives, and Enterprise Account Directors to support smooth handoffs, complete documentation, and strong customer outcomes.
• Participate in pipeline reviews, forecasting discussions, and sales team meetings while keeping CRM records, activity tracking, and opportunity data accurate and current.
• Engage in ongoing sales, product, and technology training to continue building skills, confidence, and career growth.

Requirements

To win in this role, the ideal candidate should bring sales, account management, customer relationship, or business development experience that supports success in a B2B environment. They should also have experience preparing quotes, proposals, bids, or customer presentations, or be motivated to build those skills with the support of our team. Understanding physical security, technology solutions, systems integration, or related industries is beneficial, or a willingness to learn quickly is essential. A commitment to growth, hands-on learning, and continuous improvement is key, along with a strong character and a commitment to winning as a team.

Qualifications

• Full-time position with a schedule designed to support customer needs, team collaboration, and strong sales execution.
• Regular travel is required to customer sites, company meetings, and training events.
• This travel is an important part of building relationships, supporting customers, and staying connected with the Knight Watch team.

Skills & Traits

• Builds strong relationships and delivers customer service that makes people feel valued, supported, and confident in Knight Watch.
• Communicates clearly and professionally in writing, conversation, and presentations.
• Stays organized, pays attention to the details, and follows through so work is completed accurately and on time.
• Learns new technology with curiosity and confidence, then explains solutions in a way customers can understand.
• Works well with others across departments and contributes to a positive, team-first culture.
• Solves problems, manages time well, and keeps priorities moving forward.
• Uses CRM systems, Microsoft Office applications, and quoting tools effectively to support strong sales execution.
• Bridges motivation, coachability, and a commitment to getting better every day.

Benefits

• Strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k).
• Seven paid holidays each year.
• Competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement.
• Paid time off for vacation, personal days, and life’s important moments.
• Option to keep learning and growing with tuition reimbursement of up to $1,500 per semester.
• Part of a strong team culture built on connection, accountability, and shared success.
• A strong onboarding process, a dedicated mentor, and hands-on training that prepares you to contribute from day one.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time position with a schedule designed to support customer needs, team collaboration, and strong sales execution.