Account Manager

About the role

Join an elite group of proven performers and highly successful Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts.

Responsibilities

• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
• Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

• 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Able to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Classification

Non-Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

Data We Collect: Information You Provide, Contact details, CV/resume, cover letter, Employment history, qualifications, work eligibility, Application responses and uploaded documents, Information We Generate, Interview notes, assessments, communications, Scheduling information, Information From Others, Recruiter/referral information who submit your profile, References (with your consent, before final offer), Public professional profiles, Background verification (post offer), Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US).

How We Use Your Data: Assess your application and suitability, Manage interviews and recruitment workflow, Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified), Comply with employment law obligations, Legal and regulatory compliance obligations; explicit consent where required.

Who We Share Information With: Internal HR, hiring managers, interviewers*, IT support for system administration, Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties, Service providers who assist with: Applicant tracking, recruitment systems and assessment providers, Background verification vendors (post offer), Recruitment agencies (where applicable), Tools to support communication, collaboration and to securely store your data.

Security: We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

Retention: We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention), You're hired (transfers to employee records) Your Rights: Access, correct, or delete your data, subject to applicable law and retention requirements, Object to or restrict processing, Withdraw consent (where applicable), Request data portability, Lodge a complaint with your data protection authority.

Automated Decisions: Keeper does not make hiring decisions using solely automated processing.

Contact - Candidates can send privacy questions to: privacy@keepersecurity.com