Account Manager

Responsibilities

• Serve as the primary sales contact for assigned customers, building and maintaining strong, long-term relationships and driving revenue growth.
• Understand the business outcomes that customers and stakeholders are trying to achieve and capture that information in CRM.
• Conduct regular check-ins with customers to identify additional sales opportunities, and provide proactive solutions.
• Foster trust and credibility by demonstrating deep knowledge of the property technology solutions and industry trends.
• Achieves the requisite activity and pipeline generation targets as established with sales management.
• Identify opportunities to upsell additional products and services within the assigned customer base to meet or exceed revenue targets.
• Collaborate with internal teams to create tailored proposals and presentations to address customer needs and highlight value.
• Track and report on upselling opportunities, customer engagement, and revenue growth performance.
• Develop Strategic Account Plans for top accounts and opportunities and execute those plans to achieve revenue targets.
• Partner with marketing and product teams to identify customer case studies, testimonials, and reference opportunities.
• Participate in strategic account planning sessions and business reviews with leadership to align on customer growth strategies.
• Maintain accurate records of account activity, customer preferences, and communication in CRM tools.
• Use the company’s CPQ tool to generate customer quotes and proposals.
• Ensure compliance with company policies and contractual obligations for all managed accounts.
• Cross-functional collaboration with Business Development Managers, marketing, product, and Customer Success teams to develop sales plans that enhance customer engagement and drive revenue.
• Stay updated on industry trends and competitor offerings to position the company as a thought leader and trusted partner.

Qualifications

• College degree preferred or comparable professional and/or Kastle experience will be considered.
• 2-4 years sales experience.
• Experience selling into Commercial Real Estate is preferred.
• Demonstrated outstanding sales skills to commercial clients at the executive level.
• Excellent personal computer skills including a working knowledge of word processing, spreadsheet, contract management, and email programs.