Account Manager

About Us

At ITC, we’re building the greater grid that’s ready for today’s technology and tomorrow’s possibilities. Our people bring the power—fueling innovation and strengthening the grid every day. We foster a culture of belonging where every voice is valued, differences are celebrated, and everyone has the opportunity to thrive.

Responsibilities

• Develops and implements plans to build customer support and credibility for the Company and its activities.
• Facilitates collaborative meetings with customers on agenda topics, relevant issues, and measuring and monitoring effectiveness.
• Develops, maintains, and manages positive business relationships with customers' senior-level managers and other key decision-makers by understanding customer operations and energy-related applications and concerns.
• Assists stakeholders in their building/facility expansions by facilitating interactions with corporate personnel regarding energy-related construction issues, substation issues, sub-transmission and transmission issues, and changes in their load profiles.
• Establishes and maintains effective relationships with customers through proactive communication via one-on-one meetings, routine phone calls, and responding to special requests.
• Monitors customers' industries for changing needs.
• Works closely with the Project Management and Field Supervisors groups to coordinate required equipment outages for system changes and upgrades at stakeholder facilities.
• Negotiates with the outage coordination department and stakeholders to mitigate risk by identifying opportunities to reduce exposure.
• Minimizes equipment shutdowns by developing a long-term equipment outage schedule for periodic maintenance and capital projects.
• Establishes relationships with economic development advocates to ensure customer needs are identified and communicated with the appropriate audiences.
• Ensures all customer requests are thoroughly explored, reviewed by appropriate management, and provided options in a timely manner.
• Monitors legislative and regulatory developments in the wholesale electric transmission industry.
• Identifies issues affecting company customers, makes recommendations, and prepares communications to customers.
• Maintains company customer information in internal systems.
• Facilitates and leads meetings with various customers and supports company advocacy efforts.
• Prepares presentation materials tailored to the audience and messages to be delivered.
• Develops or enhances procedures that provide benefits to the company's customers.
• Provides support to company departments, including assistance in community events, scheduling outages, facilitating meetings, and supporting communication efforts.
• Translates external customer requirements to match the company's systems, including outage communications and interconnection requests.
• Coordinates planned equipment outages that impact generation output with generation operators at key substations.
• Works with Battery Energy Storage Systems (BESS) facilities to support their ability to operate.
• Maintains and increases personal knowledge of the transmission system and its equipment by participating in tabletop exercises, direct study, seminars, system simulation exercises, and field visits.
• Competent in multitasking, including prioritizing and managing multiple tasks, issues, or projects that may involve high-visibility initiatives requiring innovation, teamwork, and planning.
• Ability to understand and improve processes such as the Equipment Outage Request (EOR) and communication to stakeholders.

Requirements

• Bachelor's degree in Business, Public Administration, Marketing, Public Relations, Communications, or Engineering, or relevant equivalent experience and/or education.
• Minimum of five (5) years of experience communicating and managing relationships with large industrial customers, key associations, or utilities.
• Minimum of five (5) years of experience in the electric utility industry.
• Working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint), Transmission Outage Application (iTOA), OSI Monarch OpenView, Asset Sentry, GIS.
• Excellent verbal and written communication skills, including the ability to convey complex information clearly, concisely, and effectively, and demonstrated ability to create and deliver presentations to audiences of varying knowledge levels and sizes.
• Excellent interpersonal and relationship-building skills with the ability to leverage those skills with individuals at all levels internally and externally.
• Demonstrated ability to evaluate customer service efforts to ensure the company is perceived as offering value-added service and solutions.
• Ability to rapidly identify problems, investigate solutions, and present options to the company's executive management and external customers.
• Ability to remain calm and empathetic in difficult situations to actively listen to customer concerns.
• Highly customer-focused with the drive to continually meet and exceed customer needs.
• Ability to maintain confidentiality.
• Must work independently with minimal supervision.
• Ability to travel for company business several times per month, including overnight stays for multiple days.

Schedule

• On-Call Responsibility: This role requires 24/7 availability to address unplanned incidents. The candidate must be able to receive and respond to urgent communications from stakeholders and the ITC Control Room at any time.

Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.