Account Manager

Position Summary

The Account Manager is responsible for managing and growing wholesale customer relationships for Recover Brands and Headsweats. This role serves as a primary point of contact for B2B customers and plays a critical role in driving revenue growth, delivering exceptional customer service, and supporting the overall success of the sales organization.

Key Responsibilities

• Wholesale Account Management

• Manage and grow a portfolio of B2B wholesale accounts

• Serve as the primary point of contact for assigned customers

• Develop strong customer relationships and identify opportunities for growth

• Maintain regular communication with customers regarding products, programs, inventory, and promotions

• Ensure customer needs are addressed in a timely and professional manner

• Customer Service

• Deliver exceptional customer service and support

• Resolve customer issues and coordinate solutions with internal teams

• Ensure a positive customer experience throughout the sales process

• Build trust and long-term loyalty with customers and partners

• Sales & Business Development

• Support and follow up on inbound sales leads

• Identify and pursue new business opportunities within target markets

• Conduct outreach to prospective customers through phone, email, networking, referrals, and industry events

• Expand sales within existing accounts through upselling and cross-selling opportunities

• Support company growth initiatives and strategic sales priorities

• Trade Shows & Industry Events

• Represent Recover Brands and Headsweats at trade shows, conferences, and industry events

• Aid with booth setup, customer meetings, and lead generation activities

• Follow up on leads and opportunities generated through events

• Consumer & Brand Activations

• Support consumer-facing events and brand activations

• Represent the brands in a professional and engaging manner

• Assist with event execution and customer engagement initiatives

• Marketing Collaboration

• Work closely with the marketing team on B2B marketing initiatives

• Provide customer insights and market feedback to support marketing campaigns

• Support the development and execution of wholesale sales programs and promotional efforts

• Cross-Functional Collaboration

• Work closely with the NG Labs Customer Success and Operations teams to ensure excellent service and order fulfillment

• Communicate customer needs and feedback to internal stakeholders

• Support continuous improvement initiatives across the organization

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred
• 1–2 years of experience in sales, account management, customer service, or a related field
• Experience building customer relationships and supporting business development initiatives is a plus

Skills & Abilities

• Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook
• Ability to manage customer information, sales activities, and account documentation accurately and efficiently
• Strong verbal and written communication and interpersonal skills
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-motivated and able to work independently with limited supervision
• Collaborative team player with a professional, customer-focused approach
• Ability to build and maintain strong customer relationships while identifying growth opportunities

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Ability to travel to customer locations, tradeshows, and industry events as needed
• Occasional evenings and weekends as business needs require

What We Offer

• Competitive Pay
• Health and Wellness Programs
• Time Away from Work
• Growth and Development Opportunities
• Financial Planning and Wellbeing
• Generous 401(k) Match
• Extras, Discounts, and Perks

Equal Opportunity Employment