Account Manager

About the role

The Advertiser Success Team is a collaborative, empowered, and solution-oriented team focused on being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers.

Responsibilities

• Collaborate with the Sales Team to build trusted CPG relationships
• Serve as the main point of contact for all pre and post sale activities including media planning, campaign reporting, optimization, and performance
• Create media plans matching partner goals and provide ad product offerings to partners
• Provide weekly reports to advertisers with sound optimizations to improve campaign performance and achieve advertisers' KPI
• Lead CPG cadence calls to present campaign and category insights with a data-driven approach; use data to tell stories to show impact of ad campaigns
• Present compelling category and advertiser-specific business trends and insights
• Proactively pitch cross-sell and upsell opportunities to advertisers
• Compile campaign wrap reports, owing follow-up, and actionable takeaways
• Partner with cross-functional teams and spearhead the creation of the Quarterly Business Review; present campaign insights to CPG advertisers with an analytical mindset
• Actively participate in gap-to-goal planning and manage quota over multiple business units

Requirements

• Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred)
• 3+ years of similar work experience
• Proven track record of building strong customer relationships
• Intermediate skills with Microsoft Excel, Google Drive (Gmail, Docs, Sheets, and Slides), Salesforce, and Tableau
• Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
• Ability to work independently, manage multiple priorities, and take initiative in a high-paced environment
• Succeeds in an external-facing role, confidently communicates with advertisers and key stakeholders
• High attention to detail, exceptional organizational skills, and creative problem solver

Qualifications

• Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

Skills

• Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
• Ability to work independently, manage multiple priorities, and take initiative in a high-paced environment
• Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales Incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed pay mix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US-based candidates, the base pay ranges for a successful candidate are listed below. WA $86,000—$91,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $82,000—$87,500 USD All other states $74,000—$79,000 USD CA, NY, CT, NJ $90,000—$95,000 USD OTE Range $99,500—$126,500 USD USD