Account Manager

Responsibilities

• Negotiate and convert renewals and upsell deals within the existing client portfolio - this includes regular customer reviews and product demonstrations to showcase new beneficial features suited to individual clients;
• Ensure excellent product knowledge of all our products and new releases at all times;
• Work with monthly, quarterly, and annual targets to ensure we hit our target upsell and ACV;
• Work closely with both the Sales and Customer Success teams to ensure the client journey and touchpoints are smooth and beneficial for all parties;
• Deliver exceptional customer service to address client needs efficiently;
• Utilize advanced communication skills to interact with clients at all decision-making levels;
• Negotiate and close sales deals effectively;
• Maintain and manage pipelines in CRM systems (experience with HubSpot or Pipedrive is a plus).

Requirements

• Must have advanced English proficiency;
• Solid experience working in a B2B sales/account management role, where responsible for renewals and upselling, with key clients being SMEs and Enterprise;
• Track record of hitting and exceeding monthly, quarterly, and annual targets;
• Outstanding customer service and sales skills to ensure we respond efficiently to our client needs;
• Experience with upselling and maximizing account revenue;
• Advanced communication skills to comfortably and efficiently deal with clients at all decision-making levels;
• A consultative selling and account management approach;
• Excellent negotiation and closing skills;
• Experience of working with and managing pipelines in a CRM - HubSpot or Pipedrive experience is a plus.
• Experience working in the Events Industry is a plus.

Perks

• Health Insurance;
• 401k;
• Paid Time Off (PTO);
• Language Learning Programs;
• Annual Summits;
• Birthday Gift and Work Anniversary Gifts.

Contract

This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.