Account Manager

Overview

Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention.

Responsibilities

• Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning.
• Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions).
• Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline.
• Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization.
• Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams.
• Maintain disciplined pipeline management and forecast accuracy within CRM systems.
• Contribute to predictable revenue retention through strong execution and proactive account management.

Requirements

• 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services.
• Experience managing renewals and expansion opportunities within existing clients.
• Experience managing pipeline, forecasting, and CRM accuracy.
• Excellent communication, negotiation, and interpersonal skills.
• Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions.
• Detail-oriented with strong organizational and time-management skills.
• Ability to thrive in a dynamic and entrepreneurial environment and to work with a team.

Qualifications

• Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail.
• Executing structured sales plays with discipline and consistency.
• Building and maintaining strong client relationships focused on retention and incremental growth.
• Identifying expansion opportunities within existing accounts and converting them into revenue.
• Collaborating cross-functionally to ensure customer health.
• Maintaining accurate forecasting, pipeline hygiene, and account documentation.
• Proactively identifying risks and driving resolution.
• Operating effectively within established processes and frameworks.
• Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry.

Benefits

We offer competitive pay with a performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match.

Pay

TBD

Schedule

TBD

Skills

• Excellent communication, negotiation, and interpersonal skills.
• Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions.
• Detail-oriented with strong organizational and time-management skills.
• Ability to thrive in a dynamic and entrepreneurial environment and to work with a team.

Perks

• Competitive pay with a performance-based bonus.
• Generous paid time off.
• A flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match.
• Work alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Equal Opportunity Employer

HSO is an Equal Opportunity Employer.