Account Manager

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe. The Role We're looking for an Account Manager to own a book of enterprise customers. You'll drive renewals, uncover expansion opportunities, and make sure your customers get real, measurable value from HiveWatch's platform. You'll run the full post-sale account lifecycle: onboarding, adoption, QBRs, renewals, and expansion. You'll partner with our Professional Services / Implementation team to keep complex onboardings on track, identify and close expansions, and represent the voice of the customer to Product and Engineering. If you love building relationships, connecting customer goals to what our platform can do, and running a tight renewal process end to end, this is your role. Note: This is a full-time, in-person role at our HQ in El Segundo, CA. We are on-site Tuesday through Thursday at our HQ, with flex remote days Mondays and Fridays. What You'll Do Own the account relationship Manage a portfolio customer accounts as the primary point of contact for renewals, contract terms, and expansionsMultithread across each account: identify and build relationships with new stakeholders as champions shift roles or leaveLead regular QBRs that connect customer goals to concrete outcomes Drive renewals and growth Own a strong renewal motion end to end: forecasting, negotiation, and closeDig into each account to find where HiveWatch delivers value, and state that value in clear, concrete terms your customer can act onIdentify, pursue, and close upsell, and cross-sell opportunities across your book Lead onboarding and delivery Ensure complex onboardings move through implementation on schedule, coordinating closely with ImplementationBring account leadership and project management skills to every stage of the customer journey, keeping timelines, stakeholders, and deliverables aligned Advocate internally Communicate product feedback clearly and consistently to Product and EngineeringBuild strong internal relationships across Sales, Implementation, and ProductServe as the voice of the customer, making sure their needs shape how we build and support the platform Required Qualifications 5+ years in Account Management, Customer Success, or a related customer-facing role in B2B SaaS or enterprise softwareProven track record owning renewals for a portfolio of enterprise accountsStrong account leadership and project management skills; comfortable running multiple complex initiatives at onceSkilled at multithreading within accounts and building relationships with new stakeholders as they emergeStrong technical aptitude; able to learn complex software quickly. Experience with cloud-based solutions that integrate with on-premise hardware is a plusExcellent communicator, able to dig for value and translate it into terms that resonate with stakeholders from end-users to executivesComfortable with ambiguity, adaptable, and energized by building process in a fast-paced startup Preferred Experience in physical security, enterprise security software, or adjacent industriesExperience managing account portfolios of $5M+ ARRBackground working with Fortune 500 or Global 2000 customersFamiliarity with AI-powered products or platforms Additional Info Base salary range: $145,000 - $175,000 Eligible for bonus Eligible to participate in HiveWatch Equity Incentive Plan The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience, expertise, and other business considerations. Benefits & Culture At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys: Comprehensive health coverage: medical, dental, vision, and life insuranceCutting-edge work in an emerging field with huge growth potentialCompetitive compensation packages designed to reward top talentA modern, newly renovated HQ right on Main Street in El Segundo, CA401(k) with a 4% company match to help you invest in your futureFlexible paid time off so you can recharge when you need itA family-friendly, compassionate culture that values balance and belonging We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door. Our EEO Statement HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.