Account Manager

About The Role As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals. What You'll Do Build and maintain strong relationships with customer champions and key stakeholdersServe as the primary point of contact for all client concerns, needs, and strategic discussionsDrive contract renewals and identify expansion opportunities through upselling and cross-sellingDevelop comprehensive understanding of client business goals and map our solutions to their needsCollaborate with internal teams to ensure seamless delivery and client satisfactionMaintain accurate client records and track contract updates, renewals, and account healthGenerate regular progress reports for clients and internal leadershipProactively address client challenges and develop tailored solutionsLead renewal meetings and participate in strategic business reviewsCommunicate expansion opportunities to the sales team and support deal progression What We're Looking For 4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaSProven track record of meeting or exceeding quotas and driving positive customer outcomesExperience managing retention and adoption for complex SaaS accountsStrong written and verbal communication skills with ability to present to various stakeholder levelsExcellent organizational skills, attention to detail, and ability to manage multiple prioritiesSelf-starter mentality with ability to work independently and collaborativelyStrong problem-solving skills and process improvement mindsetFinancial acumen and experience with contract managementAbility to adapt quickly to changing priorities and business needsCustomer-first approach with focus on building long-term partnerships.