Account Manager

Key Responsibilities

• Serve as the operational support partner to Key Account Executives for assigned strategic accounts
• Coordinate equipment orders, delivery schedules, and logistics with internal teams and external partners
• Work with production, logistics, and order entry teams to resolve delivery or scheduling challenges
• Maintain accurate and up-to-date customer information within CRM and internal systems
• Track and report key customer and internal metrics used to measure account performance and operational success
• Identify opportunities to improve processes, communication, and operational workflows that impact the key account customer experience

Requirements

• Bachelor's Degree or equivalent experience in Customer Service
• Minimum 3 years of experience in a business-to-business customer service, sales support, or operations coordination role
• Experience supporting complex customer accounts, sales operations, or logistics processes
• Experience working within cross-functional teams in an industrial, manufacturing, or equipment environment
• Experience with SAP, and Salesforce or similar CRM platform
• Ability to analyze customer data and prepare clear reports and presentations
• Strong communication and coordination skills across internal teams and external partners

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program

What We Offer

• Opportunities to grow within a dynamic environment that values flexibility and your well-being
• A positive and inclusive environment

About the Role

Support Hiab's Key Accounts and strategic customers by ensuring seamless execution of the day-to-day operational aspects of the customer relationship. Plays a critical role in managing deliveries, coordinating service activities, maintaining customer data and reporting, and ensuring alignment across Hiab departments to deliver a consistent and high-quality customer experience.