Account Manager

About the role

The Account Manager will manage the day-to-day relationship of a key HH Global client, overseeing projects and campaigns to deliver against an agreed scope of works. This role reports to the Senior Account Manager and involves interpreting client briefs, delivering innovative solutions, and driving business growth as part of a client engagement team.

Responsibilities

• Ownership of allocated accounts, working to achieve and increase given targets.
• Identify and build new opportunities with the client.
• Collaborate with design and sourcing teams to provide value-added input to client meetings.
• Monitor project budgets, ensuring delivery within time and budget constraints.
• Understand client challenges and market dynamics.
• Proactively suggest alternative solutions, adding value through upselling and cross-selling.
• Ensure client confidence in project outcomes, meeting or exceeding expectations.
• Propose new solutions and value-added strategies.
• Maintain a strong understanding of client brand guidelines.
• Solve problems, support pitch proposals, and offer alternative solutions.
• Work with suppliers to build quotations and ensure projects remain in scope.
• Share knowledge with team members and suggest process improvements.
• Manage expected revenue levels and act as a business ambassador.

Core competencies include:

• Customer Focused: Anticipate and address client needs before they arise.
• Innovation: Develop creative solutions to achieve business goals and reduce costs.
• Relationship Building: Maintain a network of business contacts to support objectives.
• Results Focused: Prioritize completion of initiatives and monitor progress.
• Team Player: Support organizational goals and foster strong working relationships.
• Team Leadership: Motivate and collaborate with colleagues to achieve results.
• Strategic Thinking: Recognize patterns and present new concepts to explain complex situations.
• Organizational Awareness: Understand power dynamics and predict how events impact individuals and groups.

Requirements

• 2-3 years’ experience building client relationships.
• Strong client-facing skills and a customer-focused mindset.
• Digitally savvy with a passion for innovative communication.
• Previous management experience.
• Positive, proactive, and outgoing personality with a passion for teamwork.
• Methodical and logical approach to problem-solving.
• Excellent communication skills.
• Commercial drive and determination to achieve excellence.
• Ability to thrive in a high-energy environment and meet tight deadlines.
• Commitment to continuous self-improvement.
• Proficiency in Microsoft Office, particularly Excel.

Occasional travel within the market may be required.

Pay

For New York applicants: The salary range for this position is $80,000 to $110,000 annually. Actual compensation is based on factors such as skill set, experience, certifications, and work location. The total package may also include annual performance bonuses, benefits, and other incentives.

Benefits

Join a diverse, high-performing global community where inclusion is fundamental to the culture. HH Global is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.