Account Manager

Job Summary and Qualifications

The Account Manager role at AdvantageTrust is responsible for supporting the onboarding, implementation, and overall account health maintenance of our members. Key responsibilities include driving business growth, delivering best-in-class service, and managing professional relationships.

What You Will Do in the Role

• Establish and maintain professional business relationships with members, vendors, and internal teams.
• Act as liaison between members and internal teams to ensure timely and successful delivery of solutions.
• Achieve a reputation for consistent quality, process, and work-flow discipline, task execution, judicious exception, and risk management.
• Collaborate with both external and internal colleagues to identify opportunities for process improvement and deliver more efficient and consistent customer value.
• Manage and maintain levels of accounts, including multi-location groups, small ASCs, and up to $1M in annual spend per group.
• Support company growth through direct supplier referrals, independent member onboarding, and association pipelines.
• Provide new account onboarding education to members on GPO supply chain opportunities and compliance.
• Follow cross-departmental communication to ensure all account information is updated timely and accurately in the customer relationship management system.
• Develop distribution rep relationships with a minimum of 50+ field reps as a future source of new accounts and support overall alignment to distribution supplier contracts.
• Understand and manage risk in the member base and offset potential threats.
• Educate members on core portfolio through distributed and direct contracts, program requirements, and overall benefits of GPO membership.
• Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
• Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup.
• Complete project-based initiatives that support membership and distribution accuracy and maintenance.

Qualifications

• Bachelor’s Degree – Preferred
• High School Graduate/Equivalent – Required
• 3+ years of experience in customer service and/or relationship building – Required

Benefits

AdvantageTrust offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing

Note

Note: Eligibility for benefits may vary by location. In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Account Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.