Account Manager

About the role

Health Enhancement Systems, Inc. (HES) is the world leader in workplace wellness challenges. Our products are designed to introduce healthy, positive change into the lives of hundreds of thousands of participants each day. We’re looking for a full-time Account Manager to join our team and work with us to provide world-class service and support people in their journey to better health.

Responsibilities

• Customer Service
• Client Relationships
• Program Implementation
• Online Support
• Product Training
• Quality Assurance

Requirements

• Proficient in computer (PC or Mac) and Internet use
• Experienced with Microsoft and Google products
• Broad understanding and familiarity with Internet capabilities — interactivity, transactions, email, account management tools, etc.

Skills

• Collaborate and effectively communicate with customers to meet and understand their needs
• Excellent written and verbal communication
• Attention to detail — documentation and follow-up
• Exceptional organizational ability
• Troubleshooting — relentless pursuit of problems and resolution
• Timely responses in all communications
• Fast learner

Qualities

• Customer service mindset — will do whatever is necessary to take care of clients efficiently, accurately, and with professionalism, even if the client is in error
• Helping nature — desire to assist clients and colleagues whenever necessary to contribute to the overall value and growth of Health Enhancement Systems
• Self-starter — must be able to understand overall goals/direction but not require close supervision
• Confident personality — without being pushy or aggressive
• Team player — can be relied on to complete tasks and work well with others
• Flexible and responsive — can shift focus quickly with changing priorities
• Calm — handles multiple priorities while staying relaxed

Benefits

• Generous paid vacation
• Simple IRA plan
• HSA contribution
• $200 smart phone credit + $30/month for data
• Monthly wellness benefit for personal health/wellness products or programs
• Reimbursement for eligible health insurance plans
• Financial Wellness Coach
• Adjustable height desk
• Daily walking breaks
• Casual dress

Schedule

This is a full-time, in-office position at HES headquarters in Midland, MI. Our recently remodeled office space provides ample working areas and a full kitchen.