Account Manager

About the role

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave.

Responsibilities

• Manage and grow sales and margin with a designated portfolio of accounts, ensuring client satisfaction and retention
• Proactively manage and maintain accurate sales team quote pipeline and order pipeline in BisTrack
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly
• Identify opportunities to expand business within the assigned accounts by understanding customer needs and offering relevant solutions
• Proactively pursue cross-selling and upselling opportunities to meet sales targets
• Develop and maintain strong, long-term relationships with clients
• Conduct regular account reviews and site visits to understand customer operations and challenges
• Collaborate with internal teams to develop account strategies and implement solutions tailored to customer goals
• Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to clients
• Track account performance and maintain accurate records in the ERP system including both orders and quotes
• Prepare and deliver account performance reports, including forecasts and progress updates
• From time to time, the Account Manager will have the added duty of actively following up on outstanding payments if customer falls out of collection terms and the collection team unable to collect balances due

Qualifications

• Proven experience in account management, sales, or a related field, preferably within the lumber or building materials industry
• Excellent interpersonal and communication skills with the ability to build and nurture relationships
• Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities effectively
• Results-oriented mindset with a demonstrated ability to meet or exceed sales targets
• Proficiency in CRM software and Microsoft Office Suite
• Valid driver's license and ability to travel to client sites as needed
• Knowledge of lumber, building materials, or construction industry practices
• Experience with market analysis and strategic account planning