Account Manager

About the role

We’re looking for a full-time Account Manager to own the entire customer relationship from onboarding, to upsells, and through to future renewals. The role involves working with the world’s leading venture investors to drive success with mission-critical software, driving account activation and success, and relaying customer needs to the product team.

Responsibilities

• Own the entire customer relationship from onboarding, to upsells, and through to future renewals.
• Work with the world’s leading venture investors to drive success with mission-critical software.
• Drive account activation and success far and wide, ensuring every customer is genuinely impressed by how much value we bring to their business.
• Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.
• Rewind your craft and our processes, and evangelize those practices within our broader team.
• Forecast with accuracy to ensure we’re focusing on the right customers.

Requirements

• Bachelor's degree and coursework in either business, sales, marketing or adjacent fields.
• Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies).
• A resourceful, roll-up-your-sleeves mentality - you’ll help us refine what great looks like.
• Comfort with ambiguity and rapidly changing sales environments.
• Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists).
• Technical acumen, and the ability to learn software products very quickly.
• An excitement to work in person 3+ days of the week at our office (in our new Chelsea office).

What we value

• Being customer-obsessed: You’ll need to get to your goals the right way, as we’d rather lose a deal than mislead customers.
• Continuous self-improvement: We care less about who we are today and more about who we can become. You’ll both receive and provide regular feedback via reviewing calls, written communication and anything else that we stumble across where we can get better.
• “Get shit done” attitudes: There are definitely easier jobs out there. We’ve gone viral and Account Executives have had a dozen calls a day for a week. We’ve had technical issues where Sales Engineers or Account Managers need to ship things late on a Friday. Speed wins and retains customers.

Company Culture

We are an exceptionally collaborative, engaged, and deeply committed to our shared cultural values. Explore Working with Aaron to understand how our leadership operates and makes decisions. Explore our Team Page to get acquainted with us.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Compensation Range

$100K - $200K