Account Manager

Responsibilities

• Manage and grow a portfolio of existing and prospective accounts across an assigned territory, including academic institutions, government agencies, and biotech/pharma companies.
• Estimate and analyze account records including revenue trends, costs, sales commitments, and obligations to forecast territory performance.
• Identify, prospect, and engage potential new customers; develop outreach strategies tailored to individual research needs.
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for all assigned accounts.
• Resolve customer concerns promptly and provide solutions to issues throughout the sales and post-sale process.
• Conduct product demonstrations, instrument trials/pilots, and technical presentations to research and procurement stakeholders.
• Set and track sales account targets aligned with company revenue objectives; manage the CRM pipeline with accuracy and discipline.
• Analyze market trends and the competitive landscape to develop new sales ideas and identify emerging opportunities.
• Report on account activity, revenue performance, and territory forecasts to management.
• Manage the territory sales budget and expense reporting as required.
• Represent Cerillo at trade shows, scientific conferences, and industry events.
• Collaborate cross-functionally with applications science, marketing, and customer support teams to deliver a seamless customer experience.

Qualifications

• Proven track record of meeting or exceeding sales quota.
• Strong analytical skills; ability to interpret sales data and account performance metrics.
• Excellent oral/written communication skills, including well-developed presentation skills.
• Willingness to travel, including internationally, up to 50% of time.
• Experience selling microplate readers, spectrophotometers, or similar analytical instruments.
• Familiarity with microbiome research, microbiology, or biochemistry laboratory workflows.
• Hands-on laboratory experience beyond academic coursework.
• Scientific customer service experience, ideally as a field applications specialist, is preferred.
• Experience at a growth-stage startup or small company.
• Established relationships within academic or biotech/pharma research communities.
• Bachelor’s Degree (or higher) in life sciences, biology, biochemistry, or a related field.
• Two (2) to five (5) years of sales experience in life science capital equipment, laboratory instruments, or a related field.