Account Manager

About the role

We are currently seeking an Account Manager to support the Client Services team in meeting their objectives and delivering the highest quality client experience.

Responsibilities

• Runs day-to-day client operations, including all communication and account administration
• Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead
• Writes timely emails, picks up the phone, is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc.
• Manages project timelines and communicates deadlines and deliverables, working up and down within the team to ensure expectations are met
• Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
• Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
• Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
• Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
• Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities
• Participates in pitch development and presentations (as needed)

Qualifications

• Minimum 3 years of account management experience, preferably in an agency setting
• Meticulous, organized, technical and creative at the same time, comfortable managing multiple streams of work and client feedback
• Prowess in approaching the business with the confidence to know when to listen and when to be heard, and the awareness to develop points of view and know when to effectively communicate them
• Strong time management and project coordination skills to support clients and ensure delivery of high-quality work on tight deadlines
• Able to review and deliver written materials that are error-free, grammatically correct and on time
• An understanding of editorial strategy and experience implementing it across a variety of platforms and channels
• Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
• Commitment to continuous improvement with a demonstrated drive to respond to feedback through an iterative review process
• An inquisitive mind, always looking to expand your understanding of the current business environment
• Flexible, adaptable, and responsive when quick turnarounds are required
• Capability to work collaboratively with an interdisciplinary team
• Experience using collaborative team communication and project management applications (e.g., Monday and Teams)
• Advanced use of Microsoft Office applications
• Bonus Points: Experience in a journalistic or publishing environment, bringing a strong understanding of storytelling and content creation. A passion for staying up-to-date on the latest trends in content marketing, digital strategy, and technology

Benefits

We offer a competitive benefits package, click WPP Benefits for more details.

Pay

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, visit WPP Benefits for more details.

Schedule

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week.